Staff were friendly and attentive, asked if we needed the bathroom before our 2 hour massage. We were given forms to fill out, which included highlighting areas you wanted them to avoid /concentrate on, which was much appreciated. They made sure to check if the pressure of the massage was okay throughout. Massage table could have been more comfortable. Was a bit cold in the room. Couples massage room was a bit small. We were offered water after the massage. Overall very nice experience, we would come here again!