The stars all goes towards the therapist who did the massage. It was good and relaxing. Could have been firmer.
The deduction of stars was due to last second switching of rooms with zero apology or explanation. Some man shows up as I was getting ready and my original room (more spacious) was just given to him. He even said to the receptionist “I hope this doesn’t get you in trouble” which indicated how the situation could have been handled much better. Made me feel terrible before even the massage started.