Very kind staff and favorite massage in all of London! However, I detailed on my appt. notes that my shoulders and neck were needing the most care because they are really tense. The masseuse was nice, but he didn't get to those areas at all.... I had to ask him if he could please work on them once I found out there were only 15 min left of my 90 min session. So I left with almost the same pain I arrived with. I will still be back and love your work! Just thought this was important to say