I read the reviews for Gusto as the price was great and so tried them out. I initially went to the Soho branch and unfortunately had a bad experience - the hair cut I got was from quite a moody female hairdresser who didn't listen to what I wanted and gave me a terrible haircut. However, I have given 4* as when I wrote to the manager I received a fantastic service and had the cut rectified by someone else. I was given a lot of care and attention and my complaint was taken very seriously. Thank you for what ended up being great service after a bad beginning experience.
Fantastic blow dry and very quick. Atmosphere of the salon wasn’t fantastic - very crowded and rushed, but other than that absolutely brilliant and great value for money. Staff were also lovely and very helpful.
I tried this place because it was really well ranked! do not recommand it at all because :
1. no drinks was brought to me (isn't it the minimum?!)
2. the hairdresser kept talking, i could not read magazines !!!
3. the hairdresser asked me how old I was!!!! seriously ?! so rude
4. the brushing was not nice as what I had in another place (no volume in my head)