Olier Hair Reviews
11 Brewer Street, Soho, London, W1F 0RQ
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11177 reviews
Didn't ask midway at all if it was OK, so was a pretty silent affair.
Verified review
My whole experience was nothing short of shocking. Staff were more interested in doing their own hair whilst on shift rather than serving customers (also meaning customers had to wait to have their hair washed!), the music was deafening to the point you couldn’t hear anybody speak, and the hairdresser refused to listen to anything I had to say. On asking about the intensive condition treatment that was part of the package I had purchased, the hairdresser informed me she didn’t leave the mask on as it was pointless because I was having my cut (why are you selling this treatment as part of a hair cutting package then?). The cut itself isn’t bad, however the under section of my hair has been cut a good inch shorter than the rest of it. All in all, my entire experience was dire and was then topped of with the hairdresser accusing me of trying to leave without paying even though I had showed her my e-receipt. The hairdresser called another member of staff over who immediately looked at their computer and confirmed I had paid , however I didn’t receive any apology for the embarrassment and accusations I had received from the hairdresser. The whole experience from start to finish was nothing short of dire, I wouldn’t return on the discounted rate let alone pay the full price. Please invest in some lessons in customer serviced and guest experiences for your staff.
Verified review
Not the cleanest salon and was left to wait for a long time while the hairdresser worked on someone else
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