Don't waste your money in Gusto, or if you want to don't pay for it beforehand. I booked the "Wash, Cut, Luxury Conditioning Treatment and Blow Dry" however I didn't receive the conditioning treatment as was told I was "unsuitable" for it. When querying this, the staff couldn't care less. Thus I wasted my money by paying before my appointment on Treatwell for the conditioning treatment which I didn't get. This combined with the half hour wait in the reception area and the quality of my haircut left me thoroughly disappointed with Gusto.
Bita was lovely and very keen to please. She took a proper look at my hair, understood I what I wanted and advised me against cutting my fringe short which was the right thing to do.