I was slightly dubious going in which then wasn't helped by being kept waiting for 30 minutes. However, Kim was possibly the most attentive hairdresser I've ever had and did an absolutely wonderful job of cutting and blow-drying my hair. She really listened to and understood what I wanted and kept talking through what she was doing throughout. She did a beautiful job and I was kindly given a discount for being kept waiting. Staff were all super lovely and friendly and I'm very happy my first impressions were quashed!