I have made a reservation one week before the appointment and one hour before my appointment they have called me that they have no time for me and if I can come any other day. Since I am travelling a lot across the country I was insisting to take me that day because I was no longer in London the next day. So they did rescheuled it to one hour later appointment, but when I came they blow dryed my hair really rough and with really hot wind just to do it quicker as possible. No sorry for rescheduling, no f... you.. or at least anything. Not coming back here again,