Had to wait as they were running behind, and the water temperature was a bit erratic, but the staff were friendly and I was very pleased with my hair cut, especially for the offer price.

Anonymous•over 9 years ago

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Booked as part of a present for my mums birthday, we were both booked with 15 mins apart. Thankfully she was taken first as I was left to wait for 20 mins after my scheduled appointment time meaning that she was finished before I was even taken. No one approached me to tell me that my stylist was running behind. After I was taken whilst washing my hair, my stylist asked me if i would like conditioner as this was extra! I do not mean a conditioning treatment but actual conditioner. What kind of a salon charges extra for conditioner?? Surely this is like asking 'would you like me to brush your hair before I dry it' I obviously opted for the conditioner and my stylist, after applying it made me sit away from the basin for a further 15 or so minutes whilst other people had their hair washed!! The total time spend was 90 mins for a wash and blow dry. The broy dry itself was good but it wasn't what I asked for at all. I asked for volume and shape and ended up getting brushed out curls creating a fuzzy wave. It's a real shame as our evening was completely delayed but my mums hair was lovely so that's the main thing. I was given a 10£ refund without asking for it so they atleast recognised the poor service. Clearly a hot and miss experience

Anonymous•over 9 years ago

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