I've been here a couple of times now and always try to give them the benefit of the doubt and assume that they're having an off day, but I don't think I'll be returning again. Every time I've been here I've had to wait 15-30 minutes after my appointment time as they're running late. I've had a lovely Spanish girl do my brows before who was great and really took her time and made sure that I was happy with them. But I've had a girl called Preeti a couple of times who doesn't take the same care over my brows (doesn't consult me, misses lots of areas, leaves wax all over my brows) and I have to request that she finishes the job. Quite disappointing.