Was made to feel very welcome by the owner. My manicure was performed by two different therapists, neither of whom were particularly warm or chatty, and seemingly a new technique which involves no wipe-off. The shine on my nails had dulled significantly within a couple of days... I also asked while I was there if I could have a quick eyebrow threading, which they did, lovely therapist for this, and my eyebrows were both done in a lovely shape, however, that shape was different on each eye :/