The staff were very welcoming, the massage therapist listened to what I wanted and adjusted the massage for my needs. I had pain whilst laying on my front and she adapted the massage by allowing me to lay on my side. You can ask for what pressure you want and the massage therapist will do exactly that. I also loved that even though I was barely clothed, the therapist made sure my modesty was always covered with the towel and that no one including her saw anything. There was also complimentary lemongrass tea, biscuits and apples which was great!.