The venue was a bit crappy. The toilet had the washer and dryer inside with tonnes of wet towels but not one dry one to dry my hands on.
The cables in the hair salon were held together with sellotape and the overall feel was dated.
I was kept waiting for 20 mins too. The therapist didn't talk me through the procedure at all so didn't know what was happening and when. Also she finished 10 minutes early.