My Hairdresser was really attentive and understanding. She knew exactly how to best trim my hair, considering that it was made up of many disconnected layers that she was able to repair. She gave me really useful advice on how to strengthen and grow my hair. I was comfortable allowing her to do what she needed to make my hair look the best it could while avoiding chopping off length, upon my request.
Rachel is so lovely, she understood what i wanted and needed very quickly. The only "but" I would give them is that despite having an appointment I had to wait 1h before she could start with me.