Beautician was a lovely lady, very polite and welcoming. However, I was made to wait 20mins and given I arrived 10mins early as courtesy I ended up waiting a long time. The treatment its self was not great, I expected with microdermabrasion to have my face smoother but it was not, matter of fact I left with a new surfaced whitehead which I did not have when I arrived and I would expect the treatment to not bring it out but remove it.