Appointment was over 30 mins late. Felt chaotic and unorganised. Someone’s child blasting out sound from an iPad - not exactly a relaxed salon experience. Treatment was rushed.
Happy with my nails but I prepaid using Treatwell and was told by the manager I had to pay another £5 to get my old gels removed. I tried to show my confirmation and said I’d already selected manicure and remove but she wasn’t having it. This manager couldn’t even be bothered to stand up and come over to talk to me so just spoke to my across the room in front of other customers. Ended up paying it to avoid anymore conflict. Will definitely be finding somewhere friendlier to try in Ealing