The salon has a medical feel and the staff were professional but didn't really put you at ease. the wax was OK but not as thorough as I have had elsewhere.
It was a beautiful and clean salon with lovely, approachable staff. I couldn't recommend this salon more highly. The prices are expensive, but not necessarily considering other salons in central London.
I had an hour long Swedish massage. Appointment started 10 minutes late, and as it was finished I realized it was 10 minutes left of the original appointment. Lost about 15 of my appointment :(