One of the worst experiences I've had. I am 38 weeks pregnant and I called No.1 a day before to ensure they were aware and had told them I'd need a pillow in order to help me lie comfortably. When I arrived today, the massuese was completely incompetent - gave me one face towel to put underneath my stomach and that was ONLY because I asked her if I can get a pillow. Apparently they didn't have any and expected me to rest my stomach on a face towel. Furthermore, I had asked her to turn the fan on twice as I was extremely hot and she said "it's starting" and it did not start so I was sweating! You also expect a reflexology massage to cover half your leg and feet whereas she only massaged my feet with NO pressure. I told her to increase the pressure twice but it made no difference. Normally when I have been for massages, they have asked how the pressure is but this masseuse did not engage with me at all to understand my needs especially as a pregnant woman. I was extremely unhappy and would never recommend this place to anyone.