I arrived at the place to be greeted by a lovely girl, who told me that the girl doing my massage wasn't in today and she didn't know if she would be in as she had been off before.The girl was very apologetic but I was disappointed that the girl doing my massage hadn't tried to contact me regarding cancelling the appt. I understand that illness is inevitable but it would have been nice to have been made aware before I arrived.The score only reflects, otherwise I would have scored the salonhigher