Rosa is a fantastic therapist - she cannot be faulted.
However the customer service upon entering the premises requires improvement.
I was told several times that I had booked two appointments at the same time when I had my confirmation of the one hour appointment I had booked in my hand.
I was then asked to pay £45 despite my booking saying £36.
I didn’t find it appropriate to be asked to come behind the cash desk to look at the staff computer before they rectified their system error.