The spa and my masseuse Francesca were fantastic. This is my 3rd time getting the same treatment done and it has always been a great experience. Unlike last time, it seems the toilets are broken in the rooms(used to be really convenient and lovely toilets attached to the rooms before) which i understand is something to do with the plumbing of the whole building. I hope it gets sorted soon-obviously there are toilets still downstairs which were clean and nice. Will come back again!Thanks!