I didn’t get seen until 15 mins after my appt since my stylist was running late but staff kept me in the loop and grabbed me a drink while I waited. I got moved to alexis who was lovely, attentive and I absolutely love my haircut. Very efficient but didn’t feel rushed, and got recommended a product that was used on my hair that I could purchase, but I didn’t feel pressured and it felt like a genuine recommendation (I did buy). Lovely experience would go back!