I came to New Town Beauty Lounge for a shellac removal and manicure. Typically a shellac removal+manicure should only take around 45 mins... she was really slow with taking off my shellac and took approx. 30 mins to remove my shellac. She also did not know how to properly file my nails (e.g. filing over my nails instead of under, which could have actaully damaged my nails). She took too long to take off my shellac, file my nails and I had to run off somewhere. So I had an incomplete shellac manicure and paid for the cost of the removal + the price of a regular manicure.
Pedicure shellac was slow (over an hour) and the finish is not as good as previous times I've had it done elsewhere. As the pedicure part of my appointment took much longer than scheduled, I had to leave before my manicure was even complete - no shellac, nails just poorly filed. Unfortunately with a newborn to feed I couldn't just stay another 40mins - I'd been there 95mins. Then the card payment machine (just a little plug in from her phone) didn't work, so I ended up transferring the money using my banking app - don't know what she would have done if I hadn't offered to do that as there is no handy ATM. The place all felt very amateur and leaving with only half the work done but paying for majority of it (just a fiver off) is disappointing especially as I'd been there longer than the time of my appointment
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super massage, felt great afterwards, thanks