The staff were great - got offered a drink while waiting in the hair salon upstairs, everyone was friendly and was quickly shown to the beauty room. The room was a lot more pleasant than most I've visited and the music was a nice change from the typical nature sounds! The woman giving the facial was lovely, warned me of cold products and gave a very nice massage. I love the idea of the organic vegan products, it was my first Potion Shop facial and I'm not sure of the results yet.