When the first therapist arrived, she acknowledged how cold the room was, and I asked her to turn on the heating. Instead, she brought me blankets. My legs and hands were freezing. Eventually, she turned on the heat, but then another therapist took over. She turned off the heat and insisted I would be fine with just the blanket. She completely ignored my discomfort. It was the first day of snow, and the temperature was around 0 degrees. After going there for three years, I won’t be returning.