I arrived early to my appointment and they were happy to let me wait inside the salon Thankfully. then we started my appointment by taking up my nails very professionally and calmly once she had done this we could see a lot of damage due to my previous set done else where, they then helped by advising me on how to take care of my nails and suggested some healing products to use THANK YOU SO MUCH ;) will happily return to continue my treatment here and get my nails healthy again