Nail Garden and Spa Reviews

127 Western Road, Brighton, Brighton and Hove, BN1 2AD

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Reviews are written by customers after their visit.

4.8
5516 reviews

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Written by our customers, so you know what to expect at each and every venue.
It was my second time at the salon and I wasn’t very impressed with Grace, the girl who did the Hollywood Wax. It was Saturday evening and despite my booking was at 6 they started my treatment at 6.30. Grace seemed to be in a rush to leave and she could barely wait for the wax to dry, which caused quite a bit of pain during the treatment and a severe irritation the next couple of days. The owner is very nice and the salon is clean but I wasn’t impressed with Grace, who didn’t do a great job in my opinion. Not coming back.
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At first the lady who started doing my nails, was very friendly and nice but then the owner came in and she continued doing my nails. She had absolutely no manners! Very rude and in a rush. My nails look horrible as she did not file them well enough!! Also the place had no heating and it was very cold.
A great wax, the beautician talked me through all the types of wax and explained why some were better than others. It was fast and thorough.
When I arrived I was greeted by a very rude member of staff who just walked off. Another member of staff explain that my appointment will have to be moved to later in the day, as the member of staff was doing a friends wax instead of me. Coming back the same member of staff who was rude to me earlier was doing my nails. She was on her phone, didn’t complete the full description (no massage) and came across like she did not want to me there. I work really hard in order to treat myself and after this experience I know that Nail garden and Spa is somewhere I will not be going again.
It was my first time and I was so nervous but straight away the lady made me feel comfortable and calm.