I arrived on time for my appointment but there was no one free. After 15 minutes I was told to sit in a pedicure chair where a lady started the manicure. It was quite awkward and she cute my skin twice which led to bleeding. I was then moved to a chair and table for the shellac. I was made to wait another 15 minutes and another lady painted my nails. I asked for an extra coat due to the light colour but she said no.