Toes nail was scuffed which I noticed once I left, it was the last appointment of the day. I noticed the member of staff studying the nail, then moving on-she obviously noticed it but wasn't willing to rectify the problem. The whole experience felt very rushed, unfriendly and uninviting. Felt like she was rushing the nails and she actually hurt. I have visited a few times and never leave feeling pampered or that I've had a special treat.