Water was cold. Ingrown nails not cut and when asked she didn't know how. Feet not scrubbed well, dead skin not removed. When asked she refused, dried my feet and then scrubbed them with a pumice which was really sore and a bit aggressive. Paid £40 for a luxury pedicure when can get one for £25 far better. The moisture boots were cold too and barely and cream was applied initially. I've subsequent gone for another pedicure elsewhere just a week after. AVOID. Not worth the extra money to have a nice chair and surroundings.