I was called by Farah the day before my appointment then asked to come at 10.30 am instead of my booked appointment at 10.45 am. I did explain to Farah that I will try because I had another appointment and if that finishes then I’ll be there. Unfortunately my appointment lasted till 10.35 am so went at 10.40 am. The lady who checked me in was very rude; I gave her my name and her reply to that was “you are late!” I explained the above to her and all She could say to me was “ sit there!”