I had a scheduled appointment for armpit waxing this morning (Aug 29th) at 10:20 am but when I got there, the place was completely shut. I looked at my email which showed that my appointment was rescheduled which was ONLY sent 5 minutes prior to my scheduled appointment time. Not only did I waste my time getting there and nobody was there, when I got there for the new rescheduled time, the technician was behind schedule and had to wait 10-15 minutes with no apologies.
I have had the Hollywood wax twice here and I have had a great experience each time. The staff are friendly and do their best to make you feel comfortable. They are very knowledgable and give you tips for self maintenance.
I have been coming here for over four years for my waxing needs and I generally leave quite satisfied. This last session was really quite disappointing. Instead of the planned forty minutes, it took an hour for my treatment. The treatment was not even fully/well completed and the actual waxing was done terribly - nearly all my hairs were cut as opposed to being removed by the root, as a result the (very expensive) product of my wax lasted only a few days instead of the usual month + !