Gosia is a very warm welcoming person she's very knowledgeable and very caring and does exactly what you want her to do. I had a full set of acrylics which I hadn't had done for many years as I found the technicians didn't care what they did to my natural nails which caused great damage. Gosia didn't use any hard instruments on my natural nails, and took a great deal of care. My acrylic nails look absolutely fantastic and I'm very happy with the results.