I had Karyll as my facial therapist - she was knowledgeable and gentle, which made my first facial experience here delight. I would highly recommend the House of Fraser exclusive (this was what I had done) as she decided which mask was right for me (glycolic or Vitamin C), extracted my blackheads and moisturized my face with a mask and a serum and moisturizer.
The facial was excellent but it was supposed to last for one hour but instead only lasted fifty minutes and as it wasn't cheap I felt it should last the full time.
This is normally my go to facial in London.. my fave therapist is Natasha, she is incredible. She wasn’t in today, and this time it felt rushed and although ok not what I usually expect from normally a wonderful relaxing treatment.