Was a little perturbed that I was asked for payment prior to the massage itself and had me worried that I wouldn't be satisfied with the massage. I needn't have worried. The masseuse was extremely professional and skilled. I felt relaxed almost to the point of sleeping. The pressure was just right but the girl asked me throughout whether I felt comfortable. Customer service at reception is slightly abrupt and they did try and sell me a package deal for massages when I was leaving but were not too pushy. Overall would recommend