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Venue rating

4.2

62 reviews

  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
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Mottram Club & Spa at Mottram Hall
Mottram Club & Spa at Mottram Hall
Mottram Hall, Wilmslow Road,
Mottram St Andrew, Prestbury, Cheshire, SK10 4QT
United Kingdom

Hotel Spa

Mottram Club & Spa at Mottram Hall
Mottram Hall, Wilmslow Road,
Mottram St Andrew, Prestbury, Cheshire, SK10 4QT
United Kingdom

Opening hours

Mon - Fri 9:00 am - 7:00 pm
Sat - Sun 9:00 am - 6:00 pm
  • Accepts online bookings

    Online bookings let you pick date/time for your visit.

  • Accepts eVouchers

    If you purchase an eVoucher you will need to book with the venue directly.

Mottram Club & Spa at Mottram Hall part of QHotels

A luxurious spa with three treatment rooms. A fully equipped gym and unparalleled sport facilities frequented by professionals. This is relaxing at Mottram Hall. Feel the weight lift from your shoulders as you step into the spa... unwind in the indoor pool, jacuzzi or sauna... luxuriate in the spa with lavish treatments.

An iconic 18th Century Georgian country house hotel, set in 270 acres of stunning Cheshire parkland. This is Mottram Hall. From the warm welcome as you check in, to the award winning restaurants; From the five iron you hit to the heart of the green to be king of the clubhouse; You'll find your stay at Mottram Hall unique and memorable.

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Products used at this venue:

Services

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Comments

Reviews (written by customers after their visit)

4.2

Chain rating

Based on 62 reviews

5 stars 33
4 stars 18
3 stars 9
2 stars 2
1 star 0
  • Ambience
  • Cleanliness
  • Spa Facilities
  • Staff
  • Value
  • Body
  • Body Exfoliation Treatments (14)
  • Body Wraps (4)
  • Steam and Sauna Therapy (37)
  • Face
  • Facials (12)
  • Fitness
  • Swimming (34)
  • Massage
  • Aromatherapy Massage (13)
  • Foot Massage (7)
  • Hot Stone Massage (3)
  • Indian Head Massage (7)
  • Swedish Massage (3)
  • Therapeutic Massage (14)
  • Nails
  • Manicure (7)
  • Pedicure (8)
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Verified review Visited March 2017
Posted 1 day ago
Overall we enjoyed our day at Mottram hall spa however it would have been better if the indoor jacuzzi was working and we were able to book treatments. Staff member on reception desk was unhelpful and unaware what package we were on.

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Verified review Visited March 2017
Posted 1 week ago
The spa and the facilities are lovely - me and my 2 friends had a super relaxing day.

we did find a few things that were disappointing , upon arrival approx 10.30am we were told the lockers were complimentary however no locker keys were available so we were offered to leave valuables behind reception or to wait - we decided to wait for over 10 minutes not really what you'd expect from a spa ( other people were waiting much longer ) the female changing facilities are very small and do not offer much comfort in getting changed at such close proximity to other people and there is only 3/4 showers

had a great day and would definitely return
Sam

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Verified review Visited February 2017
Posted 1 week ago
The therapists we had were absolutely lovely and excellent! The whole day was really nice, however we both felt it could've been better organised, which other guests also agreed, especially the lunch which took a long time to arrive and a lot of prompting the waitresses. One downside was the changing rooms, which were really messy and generally not clean enough, which I definitely would not expect of a spa. Overall though a great day, but organisation and cleanliness needs to be worked on!

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Verified review Visited March 2017
Posted 1 week ago
Had a lovely day here with my boyfriend. Facilities were impressive and we left feeling very relaxed and rejuvinated

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Verified review Visited February 2017
Posted 4 weeks ago
I went for a Escape Spa Day and have awarded it 3 stars.

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Verified review Visited February 2017
Posted 4 weeks ago
Average

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Verified review Visited February 2017
Posted 1 month ago
The treatments we had were lovely, really professional and the ladies who did them were wonderful. However this was then ruined by the lack of service in the dining area. We had booked for afternoon tea yet we had to explain this to the staff members three times before she understood. She insisted that we had to have a light lunch until I provided her with the email of afternoon tea received from Mottram hall. We asked for tea and that was delivered without milk, we asked for milk and it never came throughout the whole hour we were sat there. Furthermore one lady had only started that week and didn't know what she was doing, I appreciate she will be in early stages of her training but to be left to serve us all on her own with only one other lady was pretty poor. As we left the lady on reception didn't ask how our visit was or if we enjoyed herself just a "have you given your locker wristband in". Overall this ruined the otherwise good experience.

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Verified review Visited February 2017
Posted 1 month ago
I went for a Relaxation Spa Day and have awarded it 5 stars.

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Verified review Visited February 2017
Posted 1 month ago
Nice staff but under pressure and not well organised. very disappointing lunch

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Verified review Visited February 2017
Posted 1 month ago
I went for a Relaxation Spa Day, Inc. 2 Treatments & Healthy Lunch and have awarded it 4 stars.

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Verified review Visited January 2017
Posted 1 month ago
were very curtious. Lovely afternoon tea though the offer of more coffee would have been better. Also the indoor jaccuzi was out of action.

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Verified review Visited January 2017
Posted 1 month ago
Lovely time. Staff were lovely too. Great to be able to spend some time with my daughter. Extremely professional

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Verified review Visited January 2017
Posted 2 months ago
This was our first visit to a Spa, so we have nothing to compare it to. Our experience was fantastic. The treatments were just right, the staff friendly and professional, the ambience relaxing. The lunch was lovely, just right. We live fairly local and have promised ourselves that visits to this establishment will be a regular treat. I would like to book more treatments - we went on a package which only gave us 1.5 hours and sadly although we would have booked extra treatments, there was no availability. Also realised when we came out of the spa, that we didn't get our glass of champagne, which was a shame. All in all the visit was First class from start to finish.

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Verified review Visited January 2017
Posted 2 months ago
Describe your visit to Mottram Club & Spa at Mottram Hall - Although the treatments were really good and the staff friendly we found that the pool area was cold, the outside saunas were not working and there was a slight disconnect with staff regarding what package you were on and what lunch you had ordered.

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Verified review Visited December 2016
Posted 3 months ago
Had a lovely relaxing visit to the spa with treatments and an afternoon tea as part of the escape day.

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Verified review Visited December 2016
Posted 3 months ago
Fantastic facilities much better that competitors in the area. Afternoon tea was average, too much cream themed cakes a better variety would have been nicer.

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Verified review Visited December 2016
Posted 3 months ago
I went for a Double up Day Spa with my daughter. Overall the experience was really good and we thoroughly enjoyed it. The outdoor rooms were new (since I was last ther) and unusual. We loved the huge picture windows in the saunas and the hot tub.The facilities indoors have all been upgraded ; they were spotlessly clean and in good condition. I was sorry that there was nowhere to get a drink other than a water cooler or a choice of water or Lucozade from a vending machine a good walk from the pool once you were settled. It would have been helpful to know so that we could have taken our own water with us. Lunch was good. Again it would have helped if we had known what to expect. I found from my note from Treatwell that we had been booked for afternoon tea at 1.30 , though we had not been asked our preferences at all. The staff were very good and when I explained in good time, that we would rather have lunch at 12.30 it was duly arranged. However, once again, it was only because they explained what was in the lunch that we even knew what to expect. It is a set menu, so it would be helpful if that was stated on the information on the website and also that there is a veggie option (humous rather than pate). I have no complaint at all about the food, just lack of information beforehand. No hot drink is provided though it can be ordered and paid for at the time. Treatments were very good, no complaints at all. Lovely surroundings; the quiet rest room was an especially relaxing space. One comment; whilst having a facial I was very aware of lots of talking downstairs. I suspect it was the staff around the desk.....not their fault as it is right at the bottom of the stairs below the room which I was in......not them being especially loud, just unfortunate positioning of the desk. The staff were all extremely pleasant, helpful and cheerful.
Overall we had a really lovely day. The points I have made are to show where it may be improved, rather than a criticism.

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Verified review Visited November 2016
Posted 3 months ago
Fantastic spa day with my mum for her birthday. Excellent massage/facial, brilliant facilities and lovely warm cosy "relax" room. And the afternoon tea was delicious! Only criticism was that we were not offered a drink on arrival and only had tiny paper cones for water in the pool area, it would have been good to have access to more water throughout the day. Otherwise, perfect!

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Verified review Visited November 2016
Posted 3 months ago
Poor contact-never answer the phone
No reminders of time and date of spa
Afternoon tea was average
Treatment itself was ok not the best massage I've had

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Verified review Visited November 2016
Posted 3 months ago
Had a great experience at the spa. Small critsiam about the organisational aspects. Could have done with more information about the process of being at the venue. Found it difficult to find our way to the spa from the car park. Moving out of the spa to the dining room was difficult too. Little thins I know but took away from the experience. Loved the treatments and Melanie was a fatal tic therapist. Top marks all round for her. Will probably return just for this.

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