Got a head massage before my cut. It consisted of putting a bunch of oil in my hair, not much of a massage. I was then passed onto an apprentice who shampooed my hair badly and cut my hair unsupervised. She did not do a good job and was clearly unable to style it afterwards. All the while more senior members of staff were chatting with each other at the reception area. At the end of this ordeal my hair was left drenched in oil and with a horrific bowl haircut. RUN FOR THE HILLS!