The staff here are pleasant and efficient but the standards of hygiene leave a lot to be desired. The blanket I was given to cover myself with while I had laser hair removal was covered in other people's hairs, the last machine not wiped before or after use (on my bikini line) and generally it's a bit grubby in here. The only reason I tolerate it is because the price for laser hair was cheap - whether it works remains to be seen.