Appointment was at 11:20 for 40 mins. I arrive approx 11:10 sit and wait, fill out a form then get taken to the room. The Room was a little cold, previously there has been a heated mat on the bed but not this time, and you could hear the noise from the sports hall. Massage was ok not as powerful as I would expect for a deep tissue massage but therapist was friendly. The biggest problem was when I was getting changed I realised it was 11:45!! When I got home I double checked but the appointment was definitely for 40mins.