The therapist had the phone in the room and she was using it during the treatment. The phone was not on silence and I could hear the beeping of texts coming through. Also she would pause the treatment for few secs while answering. This is not prefessional
Facilities are quite leisure centre ish. The spa treatment was really good though and the therapist was nice and did a good job. There was no one on reception when I arrived which was quite annoying. Then the facilities were shut 12-1 for cleaning