I had re-scheduled my appt. for 5:30 on Friday eve, even rang en-route to double check but left a msg. On arrival I was told that I was due there at 5 (although I had responded to the text message saying it was due at 5:30 as per the email) and that they’re about to close and had someone else in. Not helpful as I had a flight at 5am the next day. Appreciate not the therapists fault, but very frustrating and disappointing.