Went to update my ash blonde balayage, the result is orange hair with some ash blonde at the ends. When I complained to Alex, I was told that the issue was my hair and my expectations even though I have not had such outcome before with previous hairdressers who have worked with the same hair. Offered to fix but he cannot be liable for outcome, so zero comfort there. Recommend to avoid: all mistakes will be on you and don’t even expect an apology, the hairdresser bears no responsibility here.