Staff didn't use gloves when doing Hollywood wax. And put sticks back in the wax pot. When I entered the room was told that I could be turned away if the hair was too long instead of offering to trim it. Hair not removed evenly.
Had a re-style with Chris, and even though I didn't have much hair to play with, he has completely transformed my hair. I'm delighted. I wish I had found this little gem of a salon sooner.