The staff are lovely and very welcoming. After filling out a health and safety form, i was guided step by step as what to do to get the best results. The lady doing the tan was professional and precise which made the experience very comfortable. Only downside: the towel i was told to stand on was covered in tan that has been previous spayed on someone else resulting in the soles of my feet turning black. But otherwise i was very satisfied. Would definitely come back again.