I appreciate the therapist & adapting to me especially as I was running late to my appointment, the room was lovely clean and relaxing.However my only advice would be to notify your client that the requested therapist was not available, as I had a previous massage & booked again as it was so good. The massage I received instead was unfortunately not a deep tissue massage. It was more Swedish with hot stones. The cleanliness score was because of the toilet, it didn’t have any toilet roll & dirty