Me Time Off within Trends Reviews

108 Horseferry Road, Westminster, London, SW1P 2EF

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4.7
1214 reviews

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Written by our customers, so you know what to expect at each and every venue.
Very nice salon, gel nails treatment was a great treatment very relaxing
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Really lovely staff and a great blow dry
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Had a lovely manicure with Antonella who was very charming and chatty. Beautiful salon with very relaxing ambience, and excellent array of colours. Wonderful hand massage at the end.
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Excellent service; on time
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I’ve just had the most awful experience for my eyelash extension with Mariana Bueno at trends salon. I’ve been treated unfairly and poorly. Prior to my appointment, I asked her what lashes she’s going to use on me today, I do so everytime when I go to a new salon to avoid any future conflicts. She told me she’s going to use the thinnest one and show me the lashes which is approx 0.007 (which I’ve already paid for on the website) with different lengths, which is ideal for me because my lash cannot afford anything heavier and thicker, otherwise it would fall out. On the process her brutal gesture makes my eyes feel irritating and uncomfortable all the time. After she finished I realized that she didn’t use any of the lash she told me she’s going to use, on the contrary, she uses the thickest lashes which feels quite fake and irritating. she claim that she mixed different types of lashes together, on her hands I can see at least 7 types (types not lengeths) of different weight lashes. The result looks tacky and messy because you can see all the individual lashes are different! Ive never see a place that allowed to use different lashes on one treatment! It’s beyond unprofessional! My eyes turned red, and constantly hurt. When I complaint about this fault she ignores me like I’m looking for trouble. I trying to communicate with her, see if she can remove all and redo it with the eyelash we agreed to use. She refuse to talk to me and treat me unrespectly by ignoring me. There’s no one else I can talk to at the shop, she asked other colleague to ask me to leave. I feel helpless and pissed at the same time. It’s not only rude, it’s bully!
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