The treatment itself was thorough and well performed. The salon seemed unaware of my appointment and I sat waiting to be treated for a while. My pedicure was performed by a different therapist to the booking although she was good. I had assumed that the luxury pedi was Shellac polish - so unfortunately I sat waiting ages for it to dry and didn't have appropriate footwear (anyway it was pouring) so the nail varnish was ruined in any case. My fault, but surprised that they don't offer shellac pedis nowadays.