Came in with naturally blonde hair with full head highlights. Showed a pic or myself with lighter full head highlights was told this wouldn’t work on my hair .. despite it being me in the pic. Was then given a full head of bleach including my roots Olaplex was used without asking I was charged £120 rather than the £70 I booked in for. no toner used leaving it bright yellow! Have since gone to another hairdresser to correct it. All the staff spoke another language v uncomfortable experience