I’m so sorry to have had to ask for a refund but I looked at it properly when I got home and found it was really uneven and much shorter than I had asked for. I had long hair and asked for a trim, it’s shoulder length and really unbalanced in length. I called and said I’m sorry but I want a refund to get it fixed somewhere else. They offered to do it but I don’t feel confident in that and want it done somewhere else. Went through Treatwell to request refund and attached photos and video