Worst experience ever as well as poor level of professionality and service. I had last minute booked a make up service from this lady for £40 so that was already prepaid before i came to the appointment. When i arrived the lady asked what i wanted and i said i would like subtle smokey eye but keeping it not too high on my eye so she was about to begin but i requested for my current make up to be removed before she begins as i had just come from work and my make up was 8hours old, but she actually wanted to use my old eyeliner to do the eye make up on top but i wasnt keen for that as my eyeliner was already chipping off and my eyelid was getting oily. Almost at completion of the smokey eye she showed me and i was shocked at how ridiculous i looked, it looked like i had black eyeshadow all around the eye to the eyebrow, i told her that i didnt like it as i normally don't look like that so if she could bring it lower so she used conceler to paint over the eyeshadow which made it look messy, even after she lowered the eyeshadow i still hated it so i said could we just wipe the eye makeup off pls but she replied she will not let me leave the chair unless i was happy about the eye make up so she will carry on doing it. After she completed it i just said it was fine so she wouldnt continue to work on my make up as i just was so upset i wanted to leave. After she completed my make up, i looked like a clown. Foundation was oily andd caked on the face, eyeshadow was just black, not blended, had patches and lips were the most sticky which left product build up in 10minutes. After the makeup she said to me i was meant to book the make up for any occasion which is £80 so i said i remember it on your menu of services as £60 and she said no its £80. As i began to check my iphone battery died so i asked to borrow a charger which she offered me in the beginning and at this point she said she didnt have one. So then i asked if i could use her phone to see how much the make up for any occasion was and then she changed her mind and said its £60 because she said we went over time so she is charging me extra so i said i paid for a service and not a time, if you couldnt complete the service within the time its not my fault and you shouldnt charge me extra and even if you did you should tell me before hand so i can agree or not. Then she said its not about the money but fine she just wants £20 so i just gave it to her and left as i didnt want to argue anymore. After i left she texted my personal number and actually changed her mind to explain the costs again said £40 i prepaid and because i had contouring done its extra £45 so £85. But yet again she didnt tell me that before she performed the service and infact, i didnt even know i used that service. for the level of service i had i thought £40 was too expensive as i wiped off my make up in the car as soon as i left because it looked like my younger sister played with make up on my face.